Any shipping questions, comments and concerns, please email us: shipping@hoemarine.com
Hennessey Outdoor Electronics ships via every major carrier. We Currently offer free shipping on most items over $250. A $12.00 flat rate may apply on all other orders. Overnight shipping is available, but we will need to calculate the charge based on your location and size. Freight fees may apply.
Shipping rates DO NOT apply to shipments outside the United States. Please email us for rate details.
Most of our shipments will be sent UPS ground but we reserve the right to use other carriers based on location, convenience and best rates.
COD Shipments
We do not accept COD orders.
National Orders (USA):
We ship using carriers that provide tracking on all packages.
Orders not Received:
Once an order has been shipped and there is a delivery confirmation, Hennessey Outdoor Electronics is not responsible for any theft of product or delivery to the wrong address.
Damaged Product Claims:
Each package is checked for their content for quality control and packed to ensure that they arrive safely. If you receive a damaged package ask the carrier to note the condition at delivery. You must then email us at sales@hoemarine.com for a RMA number. You will then receive an email with the address of where to ship the returned item to. PLEASE NOTE: SHIPPING CHARGES ARE NON-REFUNDABLE AND THIS INCLUDES ANY TYPE OF RETURNED ITEM.
Missing Product Claims:
Each package and contents are checked before shipping for content. If a customer claims that a product has not been received, you may file a claim with us to investigate the situation. If we determine a product in fact was missing from the package, we will credit your account immediately.
Used Merchandise:
In the event that used items or trade ins are offered we have a 30 day money back guarantee. If you experience a problem with your used item please email sales@hoemarine.com to discuss the issue and we will get it taken care of.
SHIPPING METHODS:
- UPS Ground 3-7 business days
- FedEx Ground 3-7 business days
- USPS- 1-4 business days
International Orders:
Please email us at: shipping@hoemarine.com for shipping rates outside of United States.
COVERAGE & CARRIERS:
We ship to residential and commercial addresses in the United States. We do not ship to P.O. Boxes or APO/FPO addresses.
ORDER TRACKING:
Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.
Please see our page under Returns, shipping and backorder policy for further information.
